Onboarding and adoption
Onboarding plans with owners and dates, and adoption tracked against the milestones that predict a customer staying, so a stalled account is noticed in week three rather than month nine.
Customer Success & Growth
Pavana
Pavana turns the customer relationship into a managed lifecycle, from first onboarding to renewal and expansion, with every account's health and next step visible to everyone who touches it.
0
account record shared by success, support and sales
0°
view of each customer, from onboarding to renewal
0 days
renewal horizon tracked ahead of every contract date
0
outcomes managed together: adoption, retention, expansion
What it is
Inside Pavana
Pavana is a customer success and growth platform for businesses that want retention and expansion run as a discipline rather than left to individual account managers and their inboxes. Onboarding progress, product adoption, support history, health signals, renewal dates and expansion opportunities sit on one account record, so the person preparing a renewal sees what the person onboarding the customer saw, and nothing important lives in a spreadsheet or one person's memory.
Capabilities
What is in the box
Each module is usable on its own, and each one gets better when the others are there.
Customer health
A health view built from usage, support and relationship signals, with the reasons behind each score shown so the team acts on causes rather than colours.
Renewals and risk
Renewals tracked well ahead of the contract date, with at-risk accounts raised early and the save plan kept on the record.
Expansion and growth
Upsell and cross-sell opportunities surfaced from how each customer actually uses the product, and handed to sales with the context attached.
Customer communication
Check-ins, reviews and follow-ups scheduled and logged against the account, so every conversation starts from the last one rather than from scratch.
Success reporting
Retention, adoption and growth reported by segment, owner and cohort, so leadership sees what is working and where to put the next hour of the team.
Why it pays
See how Pavana manages a customer lifecycle
The case for Pavana
- One view of each customer, so success, support and sales stop working from different versions of the same account.
- Risk is seen early: declining adoption and approaching renewals are flagged while there is still time to act.
- Growth comes from the base: expansion opportunities are identified from real usage rather than guesswork.
- Onboarding, check-ins and renewals follow a repeatable playbook instead of depending on who owns the account.
- Every touchpoint, decision and next step stays on the record when people change roles or leave.
The rest of the portfolio
