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Cement Company · IDA Business AI

Cement Plant Takes the Queue Out of Dispatch

Trucks waited at the gate while three systems were reconciled by hand before a single bag could move.

Cement Plant Takes the Queue Out of Dispatch
44 min
average turnaround, from over two hours
One entry
gate to invoice
At the gate
exceptions raised with the reason

The challenge

Order, weighbridge, e-way bill and invoice each needed separate entry, and a mismatch at any point sent the driver back to the office. Turnaround time was measured in hours, transporters priced that delay into their rates, and the dispatch team spent its day on data entry rather than on loading.

Our approach

The gate process was rebuilt around a single flow: the order releases the vehicle, the weighbridge reading writes straight to the despatch, and the e-way bill and invoice are raised from that same document. Exceptions — tare mismatch, expired order, credit block — are raised at the gate with the reason attached, not discovered at the weighbridge.

The outcome

Vehicle turnaround fell to a fraction of what it was, the dispatch office stopped rekeying, and transporters have begun quoting against the improved turnaround.


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