Furniture & Fixture
IDA Business AI
Modular Furniture Brand Closes the Gap Between Quote and Promise
Showroom quotations were priced from a spreadsheet mark-up, then met a factory that had never agreed to the date.
Furniture & Fixture · IDA Business AI
Fitout Contractor Gets Installation Back Onto the Promised Date
Site measurement, manufacture and fitter scheduling ran on three calendars that only met at the handover meeting.
88%
installations starting on the promised date
2.4x
reduction in repeat fitter visits
Per project
margin visible including rework
The challenge
Office and retail fitouts were sold as projects but run as a sequence of disconnected steps. Manufacture started before final site measurement more often than anyone admitted, fitters arrived for rooms that were not ready, and the cost of a returned visit never reached the project margin it had damaged.
Our approach
Each fitout became a project with the site survey, manufacturing release, despatch and installation visit as dependent milestones, billed against the same structure. Fitter availability and site readiness are conditions on the release rather than assumptions behind it. Repeat-visit cost is booked to the project that caused it, so the margin report shows where the schedule broke.
The outcome
Installation now starts on the promised date on the large majority of projects, and the contractor can see, per project, what a returned visit cost it.
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